Making a withdrawal of funds is an easy process. All players have to do is to log into their Gratowin Casino account and head to the Cashier. From there, they should select the Withdrawal section and click on the payment method they want to use. Players need to use the same payment method for a withdrawal as the one they used to deposit in the first place.
Gratowin Casino will do anything in its power to ensure that each player’s cash-out request is processed as quickly and efficiently as possible. Players will be required to verify their identity before they will be able to request a withdrawal. This is a one-time deal, and once it is done players don't have to go through it again. A verification procedure is done to prevent potential fraud, and each player has to go through it once. Anyhow, the casino reserves the right to request additional documents at any time they believe it is necessary.
Cash-out requests must be made from the cash-out section at the Cashier or by clicking the cash-out button at the bottom left-hand side of the screen.
Players are required to make at least one deposit before they can request a cash-out.
Players can request cash-outs only when their payments have received final approval.
The casino reserves the right to pay any requested cash-out partly or in total using the same payment method used to make a deposit.
The casino doesn’t charge any fees for withdrawals.
The minimum cash out for credit and debit cards is $10 and the minimum wire transfer cash-out is $50.
Players need to meet the wagering requirements before they can request a cash-out.
All winnings will be paid in 30 days and the maximum amount players can withdraw per month is limited to $300. VIP players will have a higher monthly withdrawal limit that works in the following way:
Gratowin Casino processes all withdrawal requests as soon as possible, and this shouldn’t take more than 2 days. During the processing time, players can reverse the withdrawal and the funds will be returned to their account. This will allow players to play for real money without having to make a new deposit.
Players will receive an email once the processing has been completed and the funds have been transferred.
The default cash-out solution for any customer is a Visa credit card, and this payment method offers a fast and safe way to reclaim winnings. Gratowin Casino will issue Visa payments up to the total sum of the deposit already made by the customer.
For instance, if a player makes a deposit of $50 using their Visa card and while playing they win a few bets and want to withdraw $100 from their account. The casino can issue only $20 to their Visa card and the rest of the payment will be paid out using a different method.
Wire transfer withdrawals are also possible. Players who want to use this payment method need to send the following information:
The minimum withdrawal amount for wire transfers is $50.
To reverse a cash-out, players need to log into their account and head to the cash-out button at the bottom left-hand side of their screen. All they have to do is to click on 'Cancel cash-out' and the request will be canceled and funds will be immediately returned to their balance.
Players can check all their cash-out requests when they head to Transaction History from the Cashier section. Anyone who needs assistance with the cash-outs can contact Customer Support at any time.
Each player at Gratowin Casino will be required to go through a verification procedure. To do that, they will have to send copies of legal documents before they can make a withdrawal of their winnings. The verification procedure is done only once, anyhow the casino reserves the right to request additional documents at any time they believe it is necessary.
The verification procedure is obligatory and ensures that both the player and the company are protected from fraud. These are the documents that are required:
To make sure that players pass the verification procedure, they should take the photos of each document using a digital camera or a mobile phone, and save each document as a separate JPEG file. They also need to make sure that the quality of each photo is good enough and that all the necessary information is visible.
Players can use either Euros or Dollars as their currency when they want to make a withdrawal of their winnings. It is very important to set the currency that is the most suitable for them because they can't change it later on.
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